Privacy Policy

Hello, creative minds and crafting enthusiasts! At Costume Gear Shop, we value not only the quality of our cosplay materials but also your privacy and trust. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website at cosplayattiresale.com or make purchases from our store.

By using our website, you agree to the practices described in this policy. We encourage you to read this document carefully to understand our approach to your privacy.

1. Information We Collect

To provide you with the best crafting shopping experience, we collect the following types of information:

• Personal Identification Information: Name, email address, shipping address, and phone number when you create an account or place an order.
• Payment Information: Credit/debit card details (processed securely through our payment partners), PayPal account information, and billing address.
• Technical Data: IP address, browser type, device information, and pages visited on our site.
• Communication Data: Records of correspondence when you contact our customer service team at [email protected].
• Preferences: Information about your product interests, such as your preference for 3D Brod’line materials, acrylic iridescent sheets, or specific foam thicknesses.

2. How We Use Your Information

We use your information to enhance your crafting journey with us:

• Process your orders for materials ranging from our lightweight 30g foam to sturdy 10mm thickness options
• Provide customer support for your inquiries about products like 3D Metal materials or Accessoires Arda
• Improve our website functionality and product offerings based on user preferences
• Send order confirmations, shipping updates, and service-related announcements
• With your consent, send promotional emails about new products like acrylic fluorescent sheets or special offers
• Prevent fraudulent transactions and enhance security measures

3. Data Sharing and Disclosure

We treat your data with the same care we put into our quality cosplay materials:

• Service Providers: We share necessary information with trusted third parties who assist in payment processing (like PayPal and credit card processors), shipping carriers, and IT services.
• Legal Requirements: We may disclose information if required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred as a business asset.
• International Transfers: As we serve a global community of artists (except some remote areas and parts of Asia), your data may be processed outside your country of residence, but we ensure adequate protection through standard contractual clauses.

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We protect your information with the same dedication we apply to our secure payment systems:

• All payment information is encrypted using SSL technology and processed through PCI-compliant systems
• We implement appropriate technical and organizational measures to protect against unauthorized access, alteration, or destruction of your data
• Your personal data is retained only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations
• While we strive to protect your information, no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute security

5. Your Rights

As a valued member of our creative community, you have the right to:

• Access and receive a copy of your personal information we hold
• Correct inaccurate or incomplete data
• Request deletion of your personal information, subject to certain legal exceptions
• Object to or restrict processing of your data in specific circumstances
• Withdraw consent for marketing communications at any time by using the unsubscribe link in our emails
• Data portability – receive your data in a structured, commonly used format

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Like the precision needed for working with 2mm foam, we use cookies to enhance your browsing experience:

• Essential Cookies: Required for basic functions like adding items to your cart and processing payments
• Analytical Cookies: Help us understand how customers interact with our website, allowing us to improve navigation and product displays
• Marketing Cookies: Used to show relevant advertisements based on your interests, such as new 3D materials or acrylic opaque sheets

You can control cookie settings through your browser preferences. Note that disabling some cookies may affect your shopping experience.

7. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date.